Terms of service

Terms of Service – O O S T R L O O

Last updated: 21 May 2026

OVERVIEW

Welcome to O O S T R L O O. Throughout the site, the terms “we”, “us” and “our” refer to O O S T R L O O. We operate this website and online store, including all related information, content, features, products and services in order to provide you with the best possible shopping experience.

Our store is hosted by Shopify, which enables us to sell our products and services to you.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein, such as our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you may not access the website or use our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or province of residence, or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

A breach of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – PRODUCTS

We make every effort to display our products as accurately as possible. However, colors and textures may vary depending on your screen settings and device.

Because many of our products are handmade or artistic in nature, slight variations may occur and are not considered defects.

We reserve the right to:

limit quantities of products;
discontinue products at any time;
change product descriptions or prices without prior notice.

We do not guarantee that the quality of any product will fully meet every personal expectation.

SECTION 3 – ORDERS

When placing an order, you make an offer to purchase a product.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

suspected fraud;
pricing or stock errors;
payment issues;
suspected resale activity.

An order is only officially accepted once payment has been successfully processed and you receive an order confirmation email.

You are responsible for providing accurate billing, shipping and contact information.

SECTION 4 – PRICING & PAYMENTS

All prices displayed on our website are in EUR (€) unless stated otherwise.

Prices may change without prior notice.

Applicable VAT and shipping costs are calculated during checkout.

We reserve the right to correct pricing errors at any time, including after an order has been placed.

Payments are securely processed through Shopify and its integrated payment providers.

SECTION 5 – SHIPPING & DELIVERY

We aim to process and ship orders as quickly as possible.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

shipping carriers;
customs procedures;
weather conditions;
force majeure events;
incorrect shipping information provided by the customer.

Risk of loss and ownership of products transfer to you once the order has been handed to the shipping carrier.

SECTION 6 – RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

If you are located within the European Union, you may have a legal right to cancel your order within 14 days after receiving your products, unless exceptions apply under applicable law.

Returned products must be unused and in original condition unless otherwise agreed.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

artwork;
product designs;
logos;
branding;
photographs;
videos;
graphics;
text;
website design;

is the property of O O S T R L O O or its licensors and is protected by copyright, trademark and intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use any content without prior written permission.

SECTION 8 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services that we do not monitor or control.

Your use of third-party services is entirely at your own risk and subject to the terms of those third parties.

We are not liable for damages resulting from the use of external tools, websites or services.

SECTION 9 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

By using our Services, you acknowledge that your information may be processed by Shopify and related service providers in order to complete transactions and improve the shopping experience.

SECTION 10 – USER FEEDBACK & REVIEWS

If you submit reviews, comments, photos, suggestions or other content (“Feedback”), you grant O O S T R L O O a non-exclusive, royalty-free, worldwide license to use, reproduce and publish such content for marketing or operational purposes.

You confirm that:

your Feedback does not violate third-party rights;
your Feedback is not unlawful, abusive or misleading;
you own or have permission to share the content.

We reserve the right to remove any content at our discretion.

SECTION 11 – PROHIBITED USES

You may not use the website or Services:

for unlawful purposes;
to violate intellectual property rights;
to spread malware or harmful code;
to spam, scrape or harvest data;
to interfere with website security;
to impersonate another person or entity.

We reserve the right to terminate access for violations of these Terms.

SECTION 12 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

the website will be uninterrupted or error-free;
product descriptions are fully accurate;
defects will always be corrected immediately.

To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, O O S T R L O O shall not be liable for:

indirect damages;
consequential damages;
lost profits;
loss of data;
business interruption;
damages resulting from misuse of products.

Our total liability shall never exceed the amount paid by you for the relevant product or order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless O O S T R L O O, Shopify and affiliated parties against claims, liabilities, damages and expenses arising from: